Return Policy

All products sold on the horse & berries website are non-refundable, so it's very important you follow our size guide or email us at info@horseandberries.com with any questions before you purchase to ensure you have the perfect fitting swimsuit. If you find your swimsuit isn't fitting quite right, we are more then happy to do an exchange by issuing you a store credit to the value of your swimwear (minus original shipping charges).

Conditions:

  • Request has to be made within 14 days of receiving the item via email.
  • Returned items should be in original condition in original packaging - unworn, unwashed, with all tags and hygiene liner still attached and garment bagPlease try on swimwear over your underwear for sanitary reasons, as we cannot accept garments that have incurred any stains
  • We will send out new item for exchange once we receive the original one.
  • We do not reimburse for return/exchange shipping.
  • Customer responsible for paying to return their item and to resend the new item unless the item is faulty. 

Please use registered post when posting your return back to us, as we cannot cover any losses for items we have not received back.

If you feel your item is faulty, please do not wear it, simply notify us straight away via email info@horseandberries.com within 14 days. Once received in our office, we will inspect the goods and decide whether to issue a refund or exchange the goods. In this case we will keep you informed.

Once your item has been returned to us with the attached exchange form and quality checked we will send out new items. Please note that we cannot make any exceptions for a refund due to your item being out of stock.

 

**SALE ITEMS**

All items discounted, purchased on sale or using a promotional code of 15% or more are final sale and cannot be returned or exchanged.

 

 

교환/반품/환불 정책

- horse & berries에서 구매하신 모든 상품 및 배송비는 환불 불가하니 주문 전 size guide  꼭 확인해 주시고 문의가 있을 경우 info@horseandberries.com 으로 문의 주세요.

- 교환 신청은 상품 수령 후 14일 이내info@horseandberries 로 해주세요.

*상품은 미착용/미세탁 및 택/위생스티커 제거가 되지 않은 원래의 상태로 도착해야 합니다. 얼룩 및 이물질이 묻은 경우 교환이 불가하니 속옷 위에 착용해 보시는 것을 권합니다.

- 상품의 불량 및 오배송의 경우를 제외하고 교환 시 왕복 배송비를 부담하셔야 합니다. 무료 배송으로 구매를 한 경우에도 해당 경우에는 배송비를 부담하셔야 합니다.

- 상품에 하자가 있을 시 착용하지 마시고 바로 info@horseandberries.com 으로 수령 후 14일 이내에 이메일을 보내주세요. 반송된 상품 상태 검수 후 교환/환불 여부를 결정하여 알려 드립니다.

 

세일 품목 

- 모든 세일 아이템 혹은 15% 이상의 할인 코드를 이용하여 구매한 제품은 교환/환불 불가합니다.