RETURN POLICY

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Refunds: Please choose carefully, at this time we are unable to offer refunds for items that you wish to return.

Sale Items: Please note all items purchased with a discount code of 20% or more are final sale. No returns or exchanges.

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ARCHIVE SALE: All Archive Sale pieces are FINAL SALE. No returns or exchanges will be accepted. Any Archive Sale items returned to us will be sent back at the customers expense.

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Exchange/Credit: For change of mind, size change or design change, we offer store credit for any unworn items provided all of the following requirements are met:

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  • Request has to be made within 14 days of receiving the item via email.
  • Returned items should be in original condition in original packaging - unworn, unwashed, with all tags and hygiene liner still attached and garment bag. Please try on swimwear over your underwear for sanitary reasons, as we cannot accept garments that have incurred any stains. If item/s are returned despite these conditions your return will be sent back to you at an additional charge.
  • We will issue a store credit for exchange once we receive the original items
  • We do not reimburse for return/exchange shipping.
  • Customer responsible for paying to return their item and to resend the new item unless the item is faulty. 

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Please use registered post when posting your return back to us, as we cannot cover any losses for items we have not received back.

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If you feel your item is faulty, please do not wear it, simply notify us straight away via email info@horseandberries.com within 14 days. Once received in our office, we will inspect the goods and decide whether to issue a refund or exchange the goods. In this case we will keep you informed.

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Once your item has been returned to us and quality checked we will issue a store credit. Please note that we cannot make any exceptions for a refund due to your item being out of stock.

 

Return address:

HB SWIM

2211-1202, Sesol-ro 25, Deogyang-gu, Goyang-si, Gyeonggi-do 10597, Republic of Korea

 

CANCELLATION OF ORDERS

Please carefully check that your Order (including delivery address) is accurate before you submit it. We have a strict  no cancellation policy. No cancellations or changes will be accepted. This also applies to pre-orders.