Shipping

** Please note that due to COVID-19 crisis there are major delays in international standard shipping. Please allow up to 4 weeks for standard shipping. DHL EXPRESS ships as normal.

 

All orders will be shipped within 2 - 4 business days from South Korea via CJ Logistics(대한통운) for domestic and EFS / DHL EXPRESS for international.

 

* For standard shipping, tracking number will be updated once your order is handed over to your local post office.

 

 

DOMESTIC SHIPPING:

SOUTH KOREA

FREE shipping on all orders 

배송안내

한국 내 무료배송 

 

INTERNATIONAL SHIPPING: 

ASIA (China, Hong Kong, Macao, Taiwan)

Standard shipping: $8.99 USD (5 - 8 business days)
DHL EXPRESS flat rate: $15 USD (2 - 4 business days) 
FREE shipping on orders over $150 USD

 

ASIA (Indonesia, Malaysia, Philippines, Thailand, Vietnam, Japan, Singapore)

Standard shipping: $6.99 USD (5 - 8 business days)
DHL EXPRESS flat rate: $15 USD (2 - 4 business days)  
FREE shipping on orders over $150 USD

 

ASIA (Cambodia, India, Mongolia, Myanmar)

DHL EXPRESS flat rate: $15 USD (2 - 4 business days)  
FREE shipping on orders over $150 USD

 

RUSSIA, UZBEKISTAN

DHL EXPRESS flat rate $25 USD on orders $0 - $69 USD (2 - 4 business days)  
DHL EXPRESS flat rate $20 USD on orders $70 - $149 USD (2 - 4 business days) 
FREE DHL EXPRESS shipping on orders over $150 USD 

 

AUSTRALIA & NEW ZEALAND

DHL EXPRESS flat rate $20 USD on orders $0 - $69 USD (2 - 4 business days) 
DHL EXPRESS flat rate $15 USD on orders $70 - $149 USD (2 - 4 business days)
FREE DHL EXPRESS shipping on orders over $150 USD
 
   

WESTERN & SOUTHERN EUROPE

DHL EXPRESS flat rate $20 USD on orders $0 - $69 USD (2 - 4 business days)  
DHL EXPRESS flat rate $15 USD on orders $70 - $149 USD (2 - 4 business days) 
FREE DHL EXPRESS shipping on orders over $150 USD 

 

EASTERN & NORTHERN EUROPE

DHL EXPRESS flat rate $25 USD on orders $0 - $69 USD (2 - 4 business days)  
DHL EXPRESS flat rate $20 USD on orders $70 - $149 USD (2 - 4 business days) 
FREE DHL EXPRESS shipping on orders over $150 USD 

 

USA 

DHL EXPRESS flat rate: $15 USD (2 - 4 business days)  
FREE shipping on orders over $150 USD

 

CANADA & MEXICO

DHL EXPRESS flat rate $20 USD on orders $0 - $69 USD (2 - 4 business days) 
DHL EXPRESS flat rate $15 USD on orders $70 - $149 USD (2 - 4 business days)
FREE DHL EXPRESS shipping on orders over $150 USD
 

CENTRAL & SOUTH AMERICA

FREE DHL EXPRESS shipping on orders over $150 USD
DHL EXPRESS flat rate: $25 USD (2 - 4 business days)
 

MIDDLE EAST (Israel, Jordan, United Arab Emirates)

FREE DHL EXPRESS shipping on orders over $200 USD 
DHL EXPRESS flat rate: $25 USD (2 - 4 business days) 

 

 

 

Please note we can not ship to P.O Boxes as generally shipments require a signature on delivery. 

If a package is undeliverable, the customer will be held responsible for any return and original shipping charges. To prevent this from happening please look out for any delivery attempt notifications and use the 'Track my order' feature located in the confirmation email.

Please note we are not accountable for any orders that have been marked as delivered nor where delivery attempts have been made.

horse & berries is NOT responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.



***If your package comes attached with a tariff or additional fees and the recipient decides to not pay upon receiving the notice (regarding the tariff), the package will be shipped back and you will not be eligible for a refund.***

***Orders that are not received by the recipient and therefore sent back will be deducted a shipping fee. The return shipping fees will vary due to location and any custom or tariff fees. We will be able to relay the total return shipping cost upon the return of the unreceived package. 

Once your order is complete, you will receive a tracking code to the email you registered the order with. The tracking information will be available after 2-3 days. If your package surpasses the expected delivery date on the tracking code, please contact Customer Service at info@horseandberries.com.

 For more information, you can view our Terms & Conditions